No, you do not need a real name to book a service. Your personal information given will be treated as strictly confidential.

We strongly recommend that you let your advisor know as much educational background as possible. These data will be of tremendous importance for the advisor to give meaningful and legit feedbacks that help you shine through your writing piece.

You can choose an advisor having specialization or involved with an academic discipline of your interest. An advisor from universities in a comparable tier to the one(s) you are applying to should be a good proxy to help you prepare your application essay. If you still have no idea whom to choose, please contact us through the website’s live chat so we can give you a further suggestion.

You can specify only 1 choice, and we suggest that you specify the one you want to go to the most. It is our primary intention to help match you with the advisor who graduated from your dream school.

You are required to upload your essay draft. Additionally, you are strongly encouraged to upload your CV and other relevant documents to help the advisor have a good knowledge on your background, or alternatively, you may type in your personal information in a free-text box entitled “More Details About Yourself” when you book a service.

Yes, you may type in your personal information in a free-text box entitled “More Details About Yourself” when you book a service.

Your advisor will have 24 hours to accept your request. Within this period, the advisor will notify you if he/she is not available to provide the service via email sent from our system.

Yes, you can. Getting feedbacks from more than 1 advisor will help you gather several ideas and translate those into creating the finest piece for your admission essay. However, if you just want to make sure that your essay is free of grammatical errors, our polishing service is for you.

You have many options and channels to pay for a service. For more details, please visit http://www.thaiepay.com.

The fee will ensure good and on-going maintenance of our servers and platform. You will be asked to pay the fee charged by your advisor, plus the advisee’s fee at the rate of 10% of the fee charged by your advisor.

No, you will not. In case the advisor does not accept your request, you will not be asked to make any payment.

No, you cannot. We have a binding commitment policy to build up trust in our community and ensure that benefits of advisors and advisees are maintained.

The deadline is 7 days after you make a payment. However, if you have not received any feedback from the advisor by the deadline, please do not hesitate to let us know at [[email protected]] immediately. In case of the day, you will have the right to request a full refund. In addition, you can also make a comment in the review session to reflect the quality of service you have received.

No, the original deadline cannot be changed. In case of the delay, you will have the right to request a full refund and can make a comment in the review session to reflect the quality of service you have received. In case of a true urgency on part of the advisor, we will let you know immediately of the possible deadline expansion.

Within 3 days from your receipt of the advisor’s feedback, you can ask your advisor to clarify or elaborate any point in the feedback which is not clear to you. You can also make a comment in the review session to reflect the quality of service you have received.

After you have received the Advisor's feedback on your work, you will have an opportunity to rate your Advisor based on the service received. You can rate the service quality on the scale from 1 - 6 stars (6 being the most satisfied) and write a short message about your experience with the Advisor’s service, including opinion on quality of work, punctuality, communication with your advisor. The rating and message you have given will appear on the website as we maintain an honor-system policy to ensure transparency of our platform.

Your candid opinion about the Advisor’s service will be of tremendous help for us to address the issues you have encountered when using our platform and keep developing our website to serve you and other fellow Advisees better in the future. However, we reserve our right to screen and monitor your message in case of inappropriate language, to make sure that our community remains a go-to place for all users.

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